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Engineering
Managing devices remotely with AI agents
Engineering9 September 20265 min read

Managing Devices Remotely with AI Agents

How AI agents bring company context, human authorization, and reliable execution together for policy-aware device management.

Engineering
MSP ticket automation fails at vendor APIs, not at the model
Engineering4 September 20265 min read

MSP ticket automation fails at vendor APIs, not at the model

Vendor APIs for MSP tickets are often missing or not robust. A tested computer-use runtime — bounded scripts, retries, recordings — closes those gaps so resolution can scale end to end.

Engineering
Theo Auto Resolver
Engineering18 June 2026

Theo Auto Resolver

Auto Resolver is an agent that completes requested IT work in a live tenant when evidence and policy allow, and stops otherwise. Workflows and generic LLM harnesses do not solve that control problem.

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