AI Technician for
Tech-Forward MSPs Modern MSPs
AI Technician for
Tech-Forward MSPs Modern MSPs
Purpose-built for MSPs, Theo automates your service desk, streamlines device updates, and takes actions safely while doubling your margins
Purpose-built for MSPs, Theo automates your service desk, streamlines device updates, and takes actions safely while doubling your margins
Double your
margins
Double your
margins
Increase the value of your business with AI. Improve employee satisfaction and provide better customer experience.
Increase the value of your business with AI. Improve employee satisfaction and provide better customer experience.
0%
0%
Tasks Handled Autonomously
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Tasks Handled Autonomously
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0%
Tasks Handled Autonomously
0x
0x
Tickets Handled per Technician
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Tickets Handled per Technician
0x
0x
Tickets Handled per Technician
0%
0%
Service Tickets Atuomated
0%
0%
Service Tickets Atuomated
0%
0%
Service Tickets Atuomated
0
0
Hours Saved Weekly
0
0
Hours Saved Weekly
0
0
Hours Saved Weekly
BENEFITS
BENEFITS
Real Impact.
Grow Your Business!
Real Impact.
Grow Your Business!
Augmented Workforce
Enhance your workforce with AI to boost service quality, operational efficiency, and service throughput at scale.
Augmented Workforce
Enhance your workforce with AI to boost service quality, operational efficiency, and service throughput at scale.
Technician Productivity
Make your technicians more productive by automating routine tasks and providing intelligent, real-time support.
Technician Productivity
Make your technicians more productive by automating routine tasks and providing intelligent, real-time support.
Business Growth
Increase your revenue without hiring more people by scaling services through AI-powered automation.
Business Growth
Increase your revenue without hiring more people by scaling services through AI-powered automation.
Margin Expansion
Boost your profit margins by shifting technicians from repetitive tasks to higher-value, strategic responsibilities.
Margin Expansion
Boost your profit margins by shifting technicians from repetitive tasks to higher-value, strategic responsibilities.
Fast & Quality Resolutions
Deliver quicker and more accurate customer resolutions using AI, improving satisfaction and reducing support workload.
Fast & Quality Resolutions
Deliver quicker and more accurate customer resolutions using AI, improving satisfaction and reducing support workload.
You Stay in Control
Maintain full control and visibility—AI supports your team, improves efficiency, but never replaces human oversight.
You Stay in Control
Maintain full control and visibility—AI supports your team, improves efficiency, but never replaces human oversight.
FEATURES
FEATURES
Our Core
AI Agents
Our Core
AI Agents
Theo Assistant
Search & summarize everything across your business
Monitor the operations of your business - ask any question in English to your PSA, RMM, Finance system
Monitor the efficiency of your technicians
Business analytics in real-time to surface opportunities & challenges
Generate Documentation
Start for Free
Theo Helpdesk Agent
Theo Assistant
Monitor the operations of your business - ask any question in English to your PSA, RMM, Finance system
Search & summarize everything acrossyour business
Monitor the efficiency of your technicians
Business analytics in real-time to surface opportunities & challenges
Generate Documentation
Start for Free
Delegate ticket resolution with technician supervision
Instant response & resolution for your customers
Integrates with your PSA & RMM
Adheres to your documentation & follows your processes
Automatically learn from your historical tickets.
Available as a standalone or fully managed service
Theo Helpdesk Agent
Delegate ticket resolution with technician supervision
Instant response & resolution for your customers
Integrates with your PSA & RMM
Adheres to your documentation & follows your processes
Automatically learn from your historical tickets.
Available as a standalone or fully managed service
Theo Device Agent
Theo Device Agent
Proactively monitor & resolve issues for your customers
Integrates with your RMM & run on your users device
Integrates with your RMM & run on your users device
Automate configuration management & software updates
AI guided on-device support
Theo Security Agent
Theo Security Agent
AI to triage, resolve, and escalate security issues
Al to triage, resolve, and escalate issues
Proactive configuration & patch management
Compliance & risk assessments
Help your security team by reducing false positives
The next generation of MSP
software,
supercharged by AI
The next generation of MSP
software,
supercharged by AI
Unleash AI-powered tools in a single suite for turbocharged team productivity.
Unleash AI-powered tools in a single suite for turbocharged team productivity.
Resolve Tasks with AI
Boost productivity with AI that is purpose-built for & understands your MSP business.
Resolve Tasks with AI
Boost productivity with AI that is purpose-built for & understands your MSP business.
Search & Summarize with AI
One interface to search across all your systems to maximize productivity and stop switching tabs.
Search & Summarize with AI
One interface to search across all your systems to maximize productivity and stop switching tabs.
Create Al Dashboards
Monitor the performance of your business & technicians by letting AI guide you on the most important metrics.
Create Al Dashboards
Monitor the performance of your business & technicians by letting AI guide you on the most important metrics.
AI Supervised by Humans
You are always in control of the AI. Do more together with AI without fear of letting AI take over.
AI Supervised by Humans
You are always in control of the AI. Do more together with AI without fear of letting AI take over.
Try Theo Now and Grow the Value of your MSP Business!
Explore how AI can transform your business & positively change your operations
Try Theo Now and Grow the Value of your MSP Business!
Explore how AI can transform your business & positively change your operations
Built to support any team and any workflow
Built to support any team and any workflow
Data Security & Privacy
Built for MSPs to guarantee security and compliance to you and your customers.
Data Security & Privacy
Built for MSPs to guarantee security and compliance to you and your customers.
Fully Managed
Choose from both multi-tenant and private cloud deployments. Guaranteed SLAs & uptimes.
Fully Managed
Choose from both multi-tenant and private cloud deployments. Guaranteed SLAs & uptimes.
Personalized to You
AI that learns from your past tickets and is compliant with your processes.
Personalized to You
AI that learns from your past tickets and is compliant with your processes.
Dedicated Onboarding
Get 24x7 support that simplifies deployment & operations.
Dedicated Onboarding
Get 24x7 support that simplifies deployment & operations.
AI Safety
You control the AI. Audit trail of all AI actions. Your data is never shared or sold.
AI Safety
You control the AI. Audit trail of all AI actions. Your data is never shared or sold.
Integrate with
your systems
Enhance connectivity by effortlessly integrating with existing systems.
Completely secure
Easy integration
SuperOps
AutoTask
Connectwise
NinjaOne
ITGlue
SuperOps
AutoTask
Connectwise
NinjaOne
ITGlue
Integrate with
your systems
Enhance connectivity by effortlessly integrating with existing systems.
Completely secure
Easy integration
Gmail
Mail Chimp
ChatGpt
Zapier
Convertkit
About Our Team
About Our Team
Our team has built AI products that are used by everyone - Uber, Facebook, Lyft, Glean, Bing. We are passionate about AI and excited to apply it to the IT space. We are based in San Francisco, CA and are fortunate to be backed by top venture funds.
Our team has built AI products that are used by everyone - Uber, Facebook, Lyft, Glean, Bing. We are passionate about AI and excited to apply it to the IT space. We are based in San Francisco, CA and are fortunate to be backed by top venture funds.
What Experts Say
What Experts Say
Hear directly from MSP Owners and Experts in the space.
Hear directly from MSP Owners and Experts in the space.
AI will Transform IT Services
Experts say AI will change business as we know it. Why should MSPs be any different?
Theo has all the tools to be a leader in the new field of AI for IT Managed Services. Their suite of AI products that will revolutionize the MSP industry.
Steve Kazan
President, NSITSP
AI will Transform IT Services
Experts say AI will change business as we know it. Why should MSPs be any different?
Theo has all the tools to be a leader in the new field of AI for IT Managed Services. Their suite of AI products that will revolutionize the MSP industry.
Steve Kazan
President, NSITSP
AI Service Desk
After 30 years in the IT and MSP space, I can confidently say this is the most transformative era our industry has ever seen.
AI is revolutionizing the MSP Service Desk, and Theo is at the forefront, empowering techs to achieve more than ever before. Could Level 1 tickets be a thing of the past soon? It’s starting to feel like it.
Ronnie Parisella
MSP Owner & Industry Expert
AI Service Desk
After 30 years in the IT and MSP space, I can confidently say this is the most transformative era our industry has ever seen.
AI is revolutionizing the MSP Service Desk, and Theo is at the forefront, empowering techs to achieve more than ever before. Could Level 1 tickets be a thing of the past soon? It’s starting to feel like it.
Ronnie Parisella
MSP Owner & Industry Expert
Smarter Tickets, Faster Resolutions
Theo’s AI summaries give our engineers the context they need without delay. It improves documentation and saves time on every ticket. No more digging through notes or asking for updates.
Corey K
President, 5K Technical Services
Smarter Tickets, Faster Resolutions
Theo’s AI summaries give our engineers the context they need without delay. It improves documentation and saves time on every ticket. No more digging through notes or asking for updates.
Corey K
President, 5K Technical Services
Seamless Integration, Immediate Impact
We were initially skeptical about AI, but Theo integrated perfectly with our systems. It delivered instant value with no disruptions, and it’s now a core part of our daily operations.
Travis Woods
Owner, MSP
Seamless Integration, Immediate Impact
We were initially skeptical about AI, but Theo integrated perfectly with our systems. It delivered instant value with no disruptions, and it’s now a core part of our daily operations.
Travis Woods
Owner, MSP
Frequently asked questions
Can’t find what you are searching?
Can’t find what you are searching?
Does Theo replace our technicians or help them?
Does Theo reploace our PSA & RMM systems?
How do you measure the success of the Theo Helpdesk Agent?
What is an AI Agent?
Does Theo replace our technicians or help them?
Does Theo reploace our PSA & RMM systems?
How do you measure the success of the Theo Helpdesk Agent?
What is an AI Agent?
Does Theo replace our technicians or help them?
Does Theo reploace our PSA & RMM systems?
How do you measure the success of the Theo Helpdesk Agent?
What is an AI Agent?
© 2025 Async Labs. All rights reserved.
© 2025 Async Labs. All rights reserved.
© 2025 Async Labs. All rights reserved.