We’re looking for Design Partners
Your team’s time is too valuable to be buried under repetitive L1/L2 tickets. Theo Helpdesk helps your Service Desk scale smarter, automating common issues with AI + human oversight, so you keep control, stay secure, and serve faster.
We’re inviting a small number of US-based MSPs (revenue between $5–$12M) to shape the future of Theo Helpdesk. You’ll get exclusive early access, provide feedback, and work side-by-side with our team to influence the product direction.
Ideal Design Partners Are:
Passionate about improving operational efficiency
Actively seeking ways to reduce ticket volume
Running teams of 3–15+ techs with heavy ticket load
Using tools like ConnectWise, SuperOps, IT Glue, NinjaOne, or AutoTask
Open to piloting with cutting-edge AI software
The Vision behind Theo
We’re building Theo to be the first AI helpdesk co-pilot that actually understands the reality of MSPs: messy tickets, overwhelmed techs, and constant pressure to do more with less.
Theo doesn’t replace your people. It frees them up to do higher-value tasks by:
Proactively suggesting resolutions for L1-L2 issues
Flagging tickets for human review (not blindly auto-resolving)
Improving documentation and response quality
What’s in it for you as a Design Partner?
Early Access to Theo before public release
Operational Wins: Automate noisy tickets, reduce L1-L2 overhead
Customer Satisfaction: Improve SLA adherence with faster response times
Employee Morale: Let your techs focus on strategic, higher-value work
Scalability: Add more clients without growing headcount
Preferential pricing: 1 year free product license and preferred pricing in years two and three
You get a front-row seat in building something that helps your MSP grow, not just survive.
What’s in it for us?
We get to build Theo with real service desk managers…not in a vacuum. Your input helps us:
Build AI workflows with real-world data
Validate integrations across PSA/RMM platforms
Make Theo work on a broad range of issues before release
Ensure Theo solves actual problems for MSPs
Design Partnership Details
Partnership Duration: 60 - 90 days
Cost to Participate: No Cost
Feedback Loop: Weekly data-informed iterations based on ticket outcomes and your feedback
Sounds Interesting?
Let’s build the future of AI-augmented Helpdesk TOGETHER.
Apply to become an Async Labs Design Partner. Or contact us directly at contact@runtheo.ai.
