Choose your Theo Agent
Compare AI Features
Triage and Dispatch Agent
AI ticket classification using request context and history.
Learn routing patterns from similar past tickets and prior resolutions.
Autosuggested category, priority, queue, and technician assignment.
Detect stale tickets, delayed responses, and escalation risk.
Surface recurring bottlenecks before SLAs are missed.
Secure PSA integrations
Soc 2 Compliant
Theo Helpdesk Agent
Handle common Microsoft 365 and Google Workspace tasks like password resets, user updates, licenses, groups, and mailbox settings.
AI Tier-1 helpdesk agent for common user requests, identity admin, and fast answers from your existing documentation and ticket history.
Search SOPs, knowledge base content, and similar past tickets to resolve issues faster.
Turn repeatable Tier-1 tasks into guided AI workflows instead of manual checklists.
Human-in-the-loop Approvals and Audit Logs
Soc 2 Compliant
Theo Operational Analyst
AI-powered analytics and measurement for service desk leaders who want to understand performance before they automate it.
Deep Research over ticket flow, response patterns, resolution trends, and technician workload.
Dashboards for Service Desk Operations efficiency
Surface operational insights from ticket history, activity logs, and audit data.
Secure data integrations
Soc 2 Compliant
Theo Analyst
AI-powered analytics and measurement for service desk leaders who want to understand performance before they automate it.
Measure ticket flow, response patterns, resolution trends, and technician workload.
Surface operational insights from ticket history, activity logs, and audit data.
Benchmark against peer baseline
Secure Integrations
Soc 2 Compliant
Theo Agent
Handle common Microsoft 365 and Google Workspace tasks like password resets, user updates, licenses, groups, and mailbox settings.
AI Tier-1 helpdesk agent for common user requests, identity admin, and fast answers from your existing documentation and ticket history.
Search SOPs, knowledge base content, and similar past tickets to resolve issues faster.
Turn repeatable Tier-1 tasks into guided AI workflows instead of manual checklists.
Queue Selection Human-in-the-loop Approvals Audit Logs
Soc 2 Compliant
Theo AI Helpdesk
Outcome-driven automation for MSPs that want AI to complete end-to-end operational work with governance.
Automate outcomes like onboarding, offboarding, password resets, compliance tasks, software maintenance, and security remediation.
Execute workflows that span identity, PSA, RMM, docs, and approvals.
Move from single-action assistance to reliable multi-step automation.
Oversight Panel
Soc 2 Compliant
Theo Analyst
AI-powered analytics and measurement for service desk leaders who want to understand performance before they automate it.
Measure ticket flow, response patterns, resolution trends, and technician workload.
Surface operational insights from ticket history, activity logs, and audit data.
Benchmark against peer baseline
Secure Integrations
Soc 2 Compliant
Theo Agent
AI Tier-1 helpdesk agent for common user requests, identity admin, and fast answers from your existing documentation and ticket history.
Handle common Microsoft 365 and Google Workspace tasks like password resets, user updates, licenses, groups, and mailbox settings.
Search SOPs, knowledge base content, and similar past tickets to resolve issues faster.
Turn repeatable Tier-1 tasks into guided AI workflows instead of manual checklists.
Queue Selection Human-in-the-loop Approvals Audit Logs
Soc 2 Compliant
Theo AI Helpdesk
Outcome-driven automation for MSPs that want AI to complete end-to-end operational work with governance.
Automate outcomes like onboarding, offboarding, password resets, compliance tasks, software maintenance, and security remediation.
Execute workflows that span identity, PSA, RMM, docs, and approvals.
Move from single-action assistance to reliable multi-step automation.
Oversight Panel
Soc 2 Compliant
AI Product Features
Plan & Approval Mode
Create execution plans with built-in approval checkpoints, ensuring every action is reviewed before moving into production.
Auto Triage
Automatically analyze incoming requests, classify priorities, and route each task to the right workflow in seconds with precision.
Auto Investigate
Collect context from connected systems, identify root causes, and surface key insights without manual investigation.
Auto Resolve
Execute approved actions, complete repetitive workflows, and resolve issues faster while keeping teams fully informed and aligned.
AI Product Features
Plan & Approval Mode
Create execution plans with built-in approval checkpoints, ensuring every action is reviewed before moving into production.
Auto Triage
Automatically analyze incoming requests, classify priorities, and route each task to the right workflow in seconds with precision.
Auto Investigate
Collect context from connected systems, identify root causes, and surface key insights without manual investigation.
Auto Resolve
Execute approved actions, complete repetitive workflows, and resolve issues faster while keeping teams fully informed and aligned.
AI Features
Plan & Approval Mode
Create execution plans with built-in approval checkpoints, ensuring every action is reviewed before moving into production.
Auto Triage
Automatically analyze incoming requests, classify priorities, and route each task to the right workflow in seconds with precision.
Auto Investigate
Collect context from connected systems, identify root causes, and surface key insights without manual investigation.
Auto Resolve
Execute approved actions, complete repetitive workflows, and resolve issues faster while keeping teams fully informed and aligned.
AI Product Details
M365 Agent
Theo AI Analyst
Triage and Dispatch
Theo AI Helpdesk
User Management
Group Management
Microsoft Teams
SharePoint
OneDrive
Outlook (Email)
Conditional Access Management
M365 Agent
Theo AI Analyst
Triage and Dispatch
Theo AI Helpdesk
User Management
Group Management
Microsoft Teams
SharePoint
OneDrive
Outlook (Email)
Conditional Access Management
AI Product Details
Google Workspace Agent
Theo AI Analyst
Triage and Dispatch
Theo AI Helpdesk
User Management
Group Management
Organizational Units (OUs)
Role Management
Google Drive
Gmail (Mail)
Devices (Chromebooks/Chrome Devices)
Devices (Chromebooks/Chrome Devices)
Licensing and Subscriptions
IT Glue Knowledge Agent
Theo Analyst
Triage and Dispatch
Theo AI Helpdesk
Organization Management
Contact Management
Document Management
Password Management
Flexible Asset Management
Groups (User Access Management)
AI Search across documents
Hudu Knowledge Agent
Theo Analyst
Triage and Dispatch
Theo AI Helpdesk
Organization Management
Document Management
Password Management
AI Search across documents
Customizations
Theo Analyst
Triage and Dispatch
Theo AI Helpdesk
AI Workflow builder - onboarding, offboarding
Custom Playbooks (SOPs)
Audit Trails
Onboarding forms (Jotform, Cloud Radial)
Device Management Agent
Theo Analyst
Triage and Dispatch
Theo AI Helpdesk
Remote Device Access
Local Account Management
Password, Session, and Home Directory Operations
Software and Patch Operations
Advanced Device Remediation
Endpoint Visibility
End-User Interaction
End-User Interaction
Triaging and Dispatching
Theo Analyst
Triage and Dispatch
Theo AI Helpdesk
Ticket Triaging
Lifecycle Management
Learns from history
Alerts Triaging
Theo Product Sheet - Q2 2026
M365 Agent
Tier 1 Agent
Tier 2 Agent
Full Helpdesk
User Management
Group Management
Microsoft Teams
SharePoint
OneDrive
Outlook (Email)
Conditional Access Management
Google Workspace Agent
Tier 1 Agent
Tier 2 Agent
Full Helpdesk
User Management
Group Management
Organizational Units (OUs)
Role Management
Google Drive
Google Calendar
Gmail (Mail)
Devices (Chromebooks/Chrome Devices)
Licensing and Subscriptions
IT Glue Knowledge Agent
Tier 1 Agent
Tier 2 Agent
Full Helpdesk
Organization Management
Contact Management
Document Management
Password Management
Flexible Asset Management
Groups (User Access Management)
AI Search across documents
Hudu Knowledge Agent
Tier 1 Agent
Tier 2 Agent
Full Helpdesk
Organization Management
Contact Management
Document Management
Password Management
Asset Management
AI Search across documents
AI Workflows
Tier 1 Agent
Tier 2 Agent
Full Helpdesk
AI based workflow builder
Smart Execution
Audit Trails
Onboarding forms (Jotform, Cloud Radial)
Device Management Agent
Tier 1 Agent
Tier 2 Agent
Full Helpdesk
Remote Device Access
Local Account Management
Password, Session, and Home Directory Operations
Software and Patch Operations
Advanced Device Remediation
End-User Interaction
Operations Assistant
Tier 1 Agent
Tier 2 Agent
Full Helpdesk
Time Entry
Smart Triaging
Microsoft Teams
SharePoint
OneDrive
Integrations
Integrations
Connects to the tools you already run.
Why Theo?
Theo executes. Others suggest.
Most MSP "AI tools" are workflow builders with a chatbot bolted on. They summarize tickets, suggest next steps, or require you to build automations manually. Theo connects to your PSA, RMM, and M365 — and takes the action. It resets the password, unlocks the account, provisions the user, and closes the ticket.
No dedicated admin. No months of setup.
Some tools need a full-time automation engineer and six months to deliver value. Theo connects to your stack the same week. No visual workflow builder to learn, no scripting required, no dedicated admin to manage it.
Built by AI engineers, not MSP consultants.
Our team built AI products at Uber, Facebook, Lyft, Glean, and Bing. We're applying that depth to the IT services industry — not layering a chatbot on top of existing tools.
Why Theo?
Theo executes. Others suggest.
Most MSP "AI tools" are workflow builders with a chatbot bolted on. They summarize tickets, suggest next steps, or require you to build automations manually. Theo connects to your PSA, RMM, and M365 — and takes the action. It resets the password, unlocks the account, provisions the user, and closes the ticket.
No dedicated admin. No months of setup.
Some tools need a full-time automation engineer and six months to deliver value. Theo connects to your stack the same week. No visual workflow builder to learn, no scripting required, no dedicated admin to manage it.
Built by AI engineers, not MSP consultants.
Our team built AI products at Uber, Facebook, Lyft, Glean, and Bing. We're applying that depth to the IT services industry — not layering a chatbot on top of existing tools.
Why Theo?
Theo executes. Others suggest.
Most MSP "AI tools" are workflow builders with a chatbot bolted on. They summarize tickets, suggest next steps, or require you to build automations manually. Theo connects to your PSA, RMM, and M365 — and takes the action. It resets the password, unlocks the account, provisions the user, and closes the ticket.
No dedicated admin. No months of setup.
Some tools need a full-time automation engineer and six months to deliver value. Theo connects to your stack the same week. No visual workflow builder to learn, no scripting required, no dedicated admin to manage it.
Built by AI engineers, not MSP consultants.
Our team built AI products at Uber, Facebook, Lyft, Glean, and Bing. We're applying that depth to the IT services industry — not layering a chatbot on top of existing tools.
Why Theo?
Theo executes. Others suggest.
Most MSP "AI tools" are workflow builders with a chatbot bolted on. They summarize tickets, suggest next steps, or require you to build automations manually. Theo connects to your PSA, RMM, and M365 — and takes the action. It resets the password, unlocks the account, provisions the user, and closes the ticket.
No dedicated admin. No months of setup.
Some tools need a full-time automation engineer and six months to deliver value. Theo connects to your stack the same week. No visual workflow builder to learn, no scripting required, no dedicated admin to manage it.
Built by AI engineers, not MSP consultants.
Our team built AI products at Uber, Facebook, Lyft, Glean, and Bing. We're applying that depth to the IT services industry — not layering a chatbot on top of existing tools.
Frequently asked questions
Theo AI help you keep track of their work and improve their productivity
Frequently asked questions
Theo AI help you keep track of their work and improve their productivity