Meet Theo. Your AI Technician.
Meet Theo. Your AI Technician.
Theo connects to your PSA, RMM, and M365 — then resolves service desk tickets autonomously. Your technicians supervise. Your margins grow.
Theo connects to your PSA, RMM, and M365 — then resolves service desk tickets autonomously. Your technicians supervise. Your margins grow.
Go Live with Theo in 1 Week
Go Live with Theo in 1 Week
Watch Demo
Watch Demo
Trusted by MSPs
Trusted by MSPs
Trusted by MSPs
Built for Every IT Role
MSP Owner
SaaS solutions run on subscriptions. Avoid large upfront costs while gaining flexibility and predictable monthly expenses.
Service Desk Manager
Tickets pile up overnight. SLAs slip while skilled staff handle repetitive tasks instead of focusing on high-value work.
Technician
L2 and L3 techs want meaningful work but spend time switching between simple tasks and delayed infrastructure projects.
Built for Every IT Role
MSP Owner
You're billing flat-rate while labor costs climb. Hiring more technicians at $60K doesn't move the needle, it just keeps you treading water.
Service Desk Manager
Tickets pile up overnight. SLAs slip. Your best people are buried in work that doesn't require their expertise.
Technician
Your technicians want to do meaningful work. Instead, they're context-switching between password resets & backlogged infra projects.
How The Works
Works Behind the Scenes
Resolves Tickets Autonomously
We embrace bold ideas and cutting technology to solve real-world sales challenges.
Learns Your Environment
Reads your docs, follows processes, and respects approvals for consistent, accurate execution.
Humans Stay in Control
Define autonomy, require approvals where needed, and track every action with a full audit trail.
35 - 40%
L1 Tickets Automated
Out of the box, on day one.
40%
Tech Time Saved
Hours back for higher-value work.
<5 min
Device Resolution
Down from 20–40 min manual.
500+
Actions Supported
User mgmt, identity, email, devices.
Trusted By MSPs
What Theo Handles
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User Account Management
View and search users, create and update profiles, manage groups and org units, and handle license assignment efficiently.
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Identity & Access Control
Handle password resets, manage MFA, revoke sessions, control roles, and apply temporary suspensions quickly and securely.
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Email Support
Manage mail forwarding, send-as addresses, auto responders, mailbox quotas, and investigate message delivery issues quickly and efficiently.
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Onboarding & Offboarding
Handle provisioning across M365 or Google Workspace, including account creation, group assignment, and scheduled offboarding.
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Device Management
Monitor device health, manage patches and software updates, and ensure compliance across all systems efficiently.
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Enhanced Security
Search across IT Glue or Hudu documentation, past tickets, and the web to quickly find accurate information.
Integrations
Connects to the tools you already run.
How The Works
Works Behind the Scenes
Resolves Tickets Autonomously
We embrace bold ideas and cutting technology to solve real-world sales challenges.
Learns Your Environment
Reads your docs, follows processes, and respects approvals for consistent, accurate execution.
Humans Stay in Control
Define autonomy, require approvals where needed, and track every action with a full audit trail.
How Theo Works
Works Behind the Scenes
Resolves Tickets Autonomously
Handles resets, access, and onboarding. Executes fixes, updates tickets, and logs every action.
Learns Your Environment
Reads your docs, follows processes, and respects approvals for consistent, accurate execution.
Humans Stay in Control
Define autonomy, require approvals where needed, and track every action with a full audit trail.
60%
L1 Tickets Automated
Out of the box, on day one.
40%
Tech Time Saved
Hours back for higher-value work.
<5 minutes
Device Resolution
Down from 20–40 minutes
500+
Actions Supported
User, identity, email, and devices.
Works with your Tools
What Theo Handles
User Account Management
View and search users, create and update profiles, manage groups and org units, and handle license assignment efficiently.
Identity & Access Control
Handle password resets, manage MFA, revoke sessions, control roles, and apply temporary suspensions quickly and securely.
Email Support
Manage mail forwarding, send-as addresses, auto responders, mailbox quotas, and investigate message delivery issues quickly and efficiently.
Onboarding & Offboarding
Handle provisioning across M365 or Google Workspace, including account creation, group assignment, and scheduled offboarding.
Device Management
Monitor device health, manage patches and software updates, and ensure compliance across all systems efficiently.
Enhanced Security
Search across IT Glue or Hudu documentation, past tickets, and the web to quickly find accurate information.
Integrations
Connects to the tools you already run.
35 - 40%
L1 Tickets Automated
Out of the box, on day one.
40%
Tech Time Saved
Hours back for higher-value work.
<5 min
Device Resolution
Down from 20–40 min manual.
500+
Actions Supported
User mgmt, identity, email, devices.
Trusted By MSPs
What Theo Handles
User Account Management
View and search users, create and update profiles, manage groups and org units, and handle license assignment efficiently.
Identity & Access Control
Handle password resets, manage MFA, revoke sessions, control roles, and apply temporary suspensions quickly and securely.
Email Support
Manage mail forwarding, send-as addresses, auto responders, mailbox quotas, and investigate message delivery issues quickly and efficiently.
Onboarding & Offboarding
Handle provisioning across M365 or Google Workspace, including account creation, group assignment, and scheduled offboarding.
Device Management
Monitor device health, manage patches and software updates, and ensure compliance across all systems efficiently.
Enhanced Security
Search across IT Glue or Hudu documentation, past tickets, and the web to quickly find accurate information.
Integrations
Connects to the tools you already run.
Built for Every IT Role
MSP Owner
SaaS solutions run on subscriptions. Avoid large upfront costs while gaining flexibility and predictable monthly expenses.
Service Desk Manager
Tickets pile up overnight. SLAs slip while skilled staff handle repetitive tasks instead of focusing on high-value work.
Technician
L2 and L3 techs want meaningful work but spend time switching between simple tasks and delayed infrastructure projects.
Why Theo?
Theo executes. Others suggest.
Most MSP "AI tools" are workflow builders with a chatbot bolted on. They summarize tickets, suggest next steps, or require you to build automations manually. Theo connects to your PSA, RMM, and M365 — and takes the action. It resets the password, unlocks the account, provisions the user, and closes the ticket.
No dedicated admin. No months of setup.
Some tools need a full-time automation engineer and six months to deliver value. Theo connects to your stack the same week. No visual workflow builder to learn, no scripting required, no dedicated admin to manage it.
Why Theo?
Theo executes. Others suggest.
Most MSP "AI tools" are workflow builders with a chatbot bolted on. They summarize tickets, suggest next steps, or require you to build automations manually. Theo connects to your PSA, RMM, and M365 — and takes the action. It resets the password, unlocks the account, provisions the user, and closes the ticket.
No dedicated admin. No months of setup.
Some tools need a full-time automation engineer and six months to deliver value. Theo connects to your stack the same week. No visual workflow builder to learn, no scripting required, no dedicated admin to manage it.
Why Theo?
Theo executes. Others suggest.
Most MSP "AI tools" are workflow builders with a chatbot bolted on. They summarize tickets, suggest next steps, or require you to build automations manually. Theo connects to your PSA, RMM, and M365 — and takes the action. It resets the password, unlocks the account, provisions the user, and closes the ticket.
No dedicated admin. No months of setup.
Some tools need a full-time automation engineer and six months to deliver value. Theo connects to your stack the same week. No visual workflow builder to learn, no scripting required, no dedicated admin to manage it.
How to Get Started
1. Discovery Call
We map your stack, understand your ticket volume, and identify which workflows Theo handles first.
2. Connect Your Tools
We integrate your PSA, M365 or Google Workspace, and documentation platform. Same-week setup.
3. Supervised Pilot
Theo starts resolving tickets with technician oversight. You see every action before it's done.
1 Week Total
4. Scale Autonomously
Expand what Theo handles on its own. Add more clients, more ticket types, more integrations.
1 Month to ROI
4. Scale Autonomously
Expand what Theo handles independently. Add more clients, more ticket types, and more integrations.
1 month to ROI
Simple Steps to Get Started
1. Discovery Call
We map your stack, understand your ticket volume, and identify which workflows Theo handles first.
2. Connect Your Tools
We integrate your PSA, M365 or Google Workspace, and documentation platform. Same-week setup.
1 Week Processs
3. Supervised Pilot
Theo starts resolving tickets with technician oversight. You see every action before it's approved.
1 month to ROI
4. Scale Autonomously
Expand what Theo handles independently. Add more clients, more ticket types, and more integrations.
Testimonials
Customer feedback highlights
Experts say AI will change business as we know it. Why should MSPs be any different? Theo has all the tools to be a leader in the new field of AI for IT Managed Services. Their suite of AI products that will revolutionize the MSP industry.
AI will Transform IT Services
Steve Kazan
President, NSITSP
5 Start Rating
After 30 years in the IT and MSP space, I can confidently say this is the most transformative era our industry has ever seen. AI is revolutionizing the MSP Service Desk, and Theo is at the forefront, empowering techs to achieve more than ever before. Could Level 1 tickets be a thing of the past soon? It’s starting to feel like it.
AI Service Desk
Ronnie Parisella
MSP Owner & Industry Expert
5 Start Rating
Working with Hulio was seamless. They designed our site using Craft CMS, letting us manage everything with full control.
AI will Transform IT Services
Emily Rodriguez
Product Designer
5 Start Rating
Hulio handled our branding and design with real attention to detail. They built the site on Craft CMS, which gave us smooth editing, great flexibility.
AI will Transform IT Services
Michael Thompson
Web Developer
5 Start Rating
Experts say AI will change business as we know it. Why should MSPs be any different? Theo has all the tools to be a leader in the new field of AI for IT Managed Services. Their suite of AI products that will revolutionize the MSP industry.
AI will Transform IT Services
Steve Kazan
President, NSITSP
5 Start Rating
After 30 years in the IT and MSP space, I can confidently say this is the most transformative era our industry has ever seen. AI is revolutionizing the MSP Service Desk, and Theo is at the forefront, empowering techs to achieve more than ever before. Could Level 1 tickets be a thing of the past soon? It’s starting to feel like it.
AI Service Desk
Ronnie Parisella
MSP Owner & Industry Expert
5 Start Rating
Working with Hulio was seamless. They designed our site using Craft CMS, letting us manage everything with full control.
AI will Transform IT Services
Emily Rodriguez
Product Designer
5 Start Rating
Hulio handled our branding and design with real attention to detail. They built the site on Craft CMS, which gave us smooth editing, great flexibility.
AI will Transform IT Services
Michael Thompson
Web Developer
5 Start Rating
Experts say AI will change business as we know it. Why should MSPs be any different? Theo has all the tools to be a leader in the new field of AI for IT Managed Services. Their suite of AI products that will revolutionize the MSP industry.
AI will Transform IT Services
Steve Kazan
President, NSITSP
5 Start Rating
After 30 years in the IT and MSP space, I can confidently say this is the most transformative era our industry has ever seen. AI is revolutionizing the MSP Service Desk, and Theo is at the forefront, empowering techs to achieve more than ever before. Could Level 1 tickets be a thing of the past soon? It’s starting to feel like it.
AI Service Desk
Ronnie Parisella
MSP Owner & Industry Expert
5 Start Rating
Working with Hulio was seamless. They designed our site using Craft CMS, letting us manage everything with full control.
AI will Transform IT Services
Emily Rodriguez
Product Designer
5 Start Rating
Hulio handled our branding and design with real attention to detail. They built the site on Craft CMS, which gave us smooth editing, great flexibility.
AI will Transform IT Services
Michael Thompson
Web Developer
5 Start Rating
Experts say AI will change business as we know it. Why should MSPs be any different? Theo has all the tools to be a leader in the new field of AI for IT Managed Services. Their suite of AI products that will revolutionize the MSP industry.
AI will Transform IT Services
Steve Kazan
President, NSITSP
5 Start Rating
After 30 years in the IT and MSP space, I can confidently say this is the most transformative era our industry has ever seen. AI is revolutionizing the MSP Service Desk, and Theo is at the forefront, empowering techs to achieve more than ever before. Could Level 1 tickets be a thing of the past soon? It’s starting to feel like it.
AI Service Desk
Ronnie Parisella
MSP Owner & Industry Expert
5 Start Rating
Working with Hulio was seamless. They designed our site using Craft CMS, letting us manage everything with full control.
AI will Transform IT Services
Emily Rodriguez
Product Designer
5 Start Rating
Hulio handled our branding and design with real attention to detail. They built the site on Craft CMS, which gave us smooth editing, great flexibility.
AI will Transform IT Services
Michael Thompson
Web Developer
5 Start Rating
Testimonials
Customer feedback highlights
Testimonials
Customer feedback highlights
Experts say AI will change business as we know it. Why should MSPs be any different? Theo has all the tools to be a leader in the new field of AI for IT Managed Services. Their suite of AI products that will revolutionize the MSP industry.
AI will Transform IT Services
Steve Kazan
President, NSITSP
5 Start Rating
After 30 years in the IT and MSP space, I can confidently say this is the most transformative era our industry has ever seen. AI is revolutionizing the MSP Service Desk, and Theo is at the forefront, empowering techs to achieve more than ever before. Could Level 1 tickets be a thing of the past soon? It’s starting to feel like it.
AI Service Desk
Ronnie Parisella
MSP Owner & Industry Expert
5 Start Rating
Working with Hulio was seamless. They designed our site using Craft CMS, letting us manage everything with full control.
AI will Transform IT Services
Emily Rodriguez
Product Designer
5 Start Rating
Hulio handled our branding and design with real attention to detail. They built the site on Craft CMS, which gave us smooth editing, great flexibility.
AI will Transform IT Services
Michael Thompson
Web Developer
5 Start Rating
Experts say AI will change business as we know it. Why should MSPs be any different? Theo has all the tools to be a leader in the new field of AI for IT Managed Services. Their suite of AI products that will revolutionize the MSP industry.
AI will Transform IT Services
Steve Kazan
President, NSITSP
5 Start Rating
After 30 years in the IT and MSP space, I can confidently say this is the most transformative era our industry has ever seen. AI is revolutionizing the MSP Service Desk, and Theo is at the forefront, empowering techs to achieve more than ever before. Could Level 1 tickets be a thing of the past soon? It’s starting to feel like it.
AI Service Desk
Ronnie Parisella
MSP Owner & Industry Expert
5 Start Rating
Working with Hulio was seamless. They designed our site using Craft CMS, letting us manage everything with full control.
AI will Transform IT Services
Emily Rodriguez
Product Designer
5 Start Rating
Hulio handled our branding and design with real attention to detail. They built the site on Craft CMS, which gave us smooth editing, great flexibility.
AI will Transform IT Services
Michael Thompson
Web Developer
5 Start Rating
Experts say AI will change business as we know it. Why should MSPs be any different? Theo has all the tools to be a leader in the new field of AI for IT Managed Services. Their suite of AI products that will revolutionize the MSP industry.
AI will Transform IT Services
Steve Kazan
President, NSITSP
5 Start Rating
After 30 years in the IT and MSP space, I can confidently say this is the most transformative era our industry has ever seen. AI is revolutionizing the MSP Service Desk, and Theo is at the forefront, empowering techs to achieve more than ever before. Could Level 1 tickets be a thing of the past soon? It’s starting to feel like it.
AI Service Desk
Ronnie Parisella
MSP Owner & Industry Expert
5 Start Rating
Working with Hulio was seamless. They designed our site using Craft CMS, letting us manage everything with full control.
AI will Transform IT Services
Emily Rodriguez
Product Designer
5 Start Rating
Hulio handled our branding and design with real attention to detail. They built the site on Craft CMS, which gave us smooth editing, great flexibility.
AI will Transform IT Services
Michael Thompson
Web Developer
5 Start Rating
Experts say AI will change business as we know it. Why should MSPs be any different? Theo has all the tools to be a leader in the new field of AI for IT Managed Services. Their suite of AI products that will revolutionize the MSP industry.
AI will Transform IT Services
Steve Kazan
President, NSITSP
5 Start Rating
After 30 years in the IT and MSP space, I can confidently say this is the most transformative era our industry has ever seen. AI is revolutionizing the MSP Service Desk, and Theo is at the forefront, empowering techs to achieve more than ever before. Could Level 1 tickets be a thing of the past soon? It’s starting to feel like it.
AI Service Desk
Ronnie Parisella
MSP Owner & Industry Expert
5 Start Rating
Working with Hulio was seamless. They designed our site using Craft CMS, letting us manage everything with full control.
AI will Transform IT Services
Emily Rodriguez
Product Designer
5 Start Rating
Hulio handled our branding and design with real attention to detail. They built the site on Craft CMS, which gave us smooth editing, great flexibility.
AI will Transform IT Services
Michael Thompson
Web Developer
5 Start Rating
Experts say AI will change business as we know it. Why should MSPs be any different? Theo has all the tools to be a leader in the new field of AI for IT Managed Services. Their suite of AI products that will revolutionize the MSP industry.
AI will Transform IT Services
Steve Kazan
President, NSITSP
5 Start Rating
After 30 years in the IT and MSP space, I can confidently say this is the most transformative era our industry has ever seen. AI is revolutionizing the MSP Service Desk, and Theo is at the forefront, empowering techs to achieve more than ever before. Could Level 1 tickets be a thing of the past soon? It’s starting to feel like it.
AI Service Desk
Ronnie Parisella
MSP Owner & Industry Expert
5 Start Rating
Working with Hulio was seamless. They designed our site using Craft CMS, letting us manage everything with full control.
AI will Transform IT Services
Emily Rodriguez
Product Designer
5 Start Rating
Hulio handled our branding and design with real attention to detail. They built the site on Craft CMS, which gave us smooth editing, great flexibility.
AI will Transform IT Services
Michael Thompson
Web Developer
5 Start Rating
Experts say AI will change business as we know it. Why should MSPs be any different? Theo has all the tools to be a leader in the new field of AI for IT Managed Services. Their suite of AI products that will revolutionize the MSP industry.
AI will Transform IT Services
Steve Kazan
President, NSITSP
5 Start Rating
After 30 years in the IT and MSP space, I can confidently say this is the most transformative era our industry has ever seen. AI is revolutionizing the MSP Service Desk, and Theo is at the forefront, empowering techs to achieve more than ever before. Could Level 1 tickets be a thing of the past soon? It’s starting to feel like it.
AI Service Desk
Ronnie Parisella
MSP Owner & Industry Expert
5 Start Rating
Working with Hulio was seamless. They designed our site using Craft CMS, letting us manage everything with full control.
AI will Transform IT Services
Emily Rodriguez
Product Designer
5 Start Rating
Hulio handled our branding and design with real attention to detail. They built the site on Craft CMS, which gave us smooth editing, great flexibility.
AI will Transform IT Services
Michael Thompson
Web Developer
5 Start Rating
Experts say AI will change business as we know it. Why should MSPs be any different? Theo has all the tools to be a leader in the new field of AI for IT Managed Services. Their suite of AI products that will revolutionize the MSP industry.
AI will Transform IT Services
Steve Kazan
President, NSITSP
5 Start Rating
After 30 years in the IT and MSP space, I can confidently say this is the most transformative era our industry has ever seen. AI is revolutionizing the MSP Service Desk, and Theo is at the forefront, empowering techs to achieve more than ever before. Could Level 1 tickets be a thing of the past soon? It’s starting to feel like it.
AI Service Desk
Ronnie Parisella
MSP Owner & Industry Expert
5 Start Rating
Working with Hulio was seamless. They designed our site using Craft CMS, letting us manage everything with full control.
AI will Transform IT Services
Emily Rodriguez
Product Designer
5 Start Rating
Hulio handled our branding and design with real attention to detail. They built the site on Craft CMS, which gave us smooth editing, great flexibility.
AI will Transform IT Services
Michael Thompson
Web Developer
5 Start Rating
Experts say AI will change business as we know it. Why should MSPs be any different? Theo has all the tools to be a leader in the new field of AI for IT Managed Services. Their suite of AI products that will revolutionize the MSP industry.
AI will Transform IT Services
Steve Kazan
President, NSITSP
5 Start Rating
After 30 years in the IT and MSP space, I can confidently say this is the most transformative era our industry has ever seen. AI is revolutionizing the MSP Service Desk, and Theo is at the forefront, empowering techs to achieve more than ever before. Could Level 1 tickets be a thing of the past soon? It’s starting to feel like it.
AI Service Desk
Ronnie Parisella
MSP Owner & Industry Expert
5 Start Rating
Working with Hulio was seamless. They designed our site using Craft CMS, letting us manage everything with full control.
AI will Transform IT Services
Emily Rodriguez
Product Designer
5 Start Rating
Hulio handled our branding and design with real attention to detail. They built the site on Craft CMS, which gave us smooth editing, great flexibility.
AI will Transform IT Services
Michael Thompson
Web Developer
5 Start Rating
Team & Investors
Built by a team that shipped AI products at Uber, Facebook, Lyft, Glean, and Microsoft Bing. Based in San Francisco, CA.
$5M+ Seed round led by Slow Ventures with participation from South Park Commons, Picus Capital, Mischief, and others.
Theo AI
Frequently asked questions
Biotix help you keep track of their work and improve their productivity
Let AI take the busywork off your team’s plate
From dispatching and documents to messages and reports automate the tasks your team shouldn’t be doing manually.
Theo AI
Team & Investors
Built by a team that shipped AI products at Uber, Facebook, Lyft, Glean, and Microsoft Bing. Based in San Francisco, CA.
$5M+ Seed round led by Slow Ventures with participation from South Park Commons, Picus Capital, Mischief, and others.
Frequently asked questions
Biotix help you keep track of their work and improve their productivity
Your next technician starts this week.
Book a 30-minute call. We'll map your stack, scope the deployment, and show you exactly what Theo can handle from day one.
Team & Investors
Theo AI
We are a team of AI experts that has shipped AI products at Uber, Meta, Lyft, Glean, and Microsoft that are used by widely. Based in San Francisco, CA.
$5M+ Seed round led by Slow Ventures with participation from South Park Commons, Picus Capital, and others.
Frequently Asked Questions
Your next technician starts this week.
Book a 30-minute call. We'll map your stack, scope the deployment, and show you exactly what Theo can handle from day one.