AI Agents for ITSPs — an actionable plan.

Identify the right work, turn it into agent workflows, govern behaviour and data, monitor with human oversight, then run it on the desk.

What’s in the paper.

A sequence you can follow rather than a set of principles you can agree with and not act on.

Pick the work that is actually ready for an agent — not every ticket in the queue.

Turn it into workflows with governance: behaviour, data, and human oversight.

Then run it on the desk. Implementation, not a manifesto.

Leave your email and company. We’ll send the paper.

We’ll use this to send the whitepaper. Nothing else.

Book 30 minutes. We’ll walk the sequence against your stack and tell you where to start — and what to leave human.