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Acceptable Use Policy

Effective date: August 1, 2026. This policy governs use of the Theo AI platform, website, APIs, and related services at runtheo.ai.

1. Scope

This Acceptable Use Policy (“AUP”) governs all use of the Theo AI platform, website, APIs and related services at runtheo.ai (the “Service”). It applies to every customer organization and to anyone that customer allows to access the Service (“Users”).

This AUP is part of the Theo AI Terms of Service. If they conflict, the Terms of Service control. Capitalized terms not defined here have the meaning given in the Terms of Service.

2. Prohibited Uses

You may not use the Service, or allow it to be used, to:

  • Violate any applicable law or regulation, including privacy, consumer protection, export control and sanctions laws.
  • Infringe or misappropriate the intellectual property, privacy or publicity rights of others.
  • Harass, threaten, defame, bully or discriminate against any person or group.
  • Create, distribute or promote content that sexually exploits minors, depicts non-consensual sexual content, or promotes violence, terrorism or self-harm.
  • Send spam, unsolicited bulk messages or other communications that violate anti-spam laws (such as CAN-SPAM, TCPA or CASL).
  • Engage in fraud, phishing, scams, pyramid schemes or other deceptive practices.
  • Develop, distribute or deploy malware, or conduct unauthorized access, scanning or attacks against any system.
  • Make automated decisions with legal or similarly significant effects on individuals (for example in credit, employment, housing, insurance or legal eligibility) without appropriate human review and any legally required disclosures.
  • Conduct surveillance, profiling or tracking of individuals without a lawful basis and any required consent.

3. AI-Specific Restrictions

The Service uses large language models from multiple third-party providers. You may not:

  • Attempt to bypass, disable or circumvent safety filters, usage limits or content controls, including through prompt injection or jailbreaking.
  • Use the Service or its outputs to develop, train or improve a competing AI model or product.
  • Impersonate any person or organization, or create deceptive synthetic media (deepfakes) of real people.
  • Present AI-generated content as human-created where disclosure is required by law, or in a way that is likely to mislead.
  • Generate content that violates the usage policies of Theo AI’s model providers, which are incorporated by reference.
  • Rely on outputs as professional legal, medical, financial or tax advice without review by a qualified professional.

AI outputs can be inaccurate. You are responsible for reviewing outputs before relying on them or sharing them with others.

4. Data and Content

You may only submit data to the Service that you have the right to use and process, with any notices and consents required by law.

Unless Theo AI has agreed otherwise in a signed agreement, you may not submit:

  • Protected health information subject to HIPAA, unless a Business Associate Agreement is in place.
  • Payment card data (PCI), bank account numbers or government ID numbers.
  • Personal data of children under 16.
  • Special categories of personal data (such as biometric, genetic or health data) under GDPR or similar laws.
  • Data subject to export controls, or classified government information.

You remain the controller of your data. Theo AI processes it under the Terms of Service, Privacy Policy and any Data Processing Agreement between us.

5. Service Integrity and Security

You may not:

  • Reverse engineer, decompile or attempt to extract source code, model weights, system prompts or underlying logic, except as permitted by law.
  • Probe, scan or test the vulnerability of the Service without Theo AI’s prior written permission.
  • Exceed or circumvent rate limits, quotas or usage tiers, including by using multiple accounts.
  • Scrape, crawl or bulk-extract data from the Service by automated means outside the documented APIs.
  • Share account credentials or let users outside your organization access your account.
  • Resell, sublicense or white-label the Service without a written agreement.
  • Interfere with or disrupt the Service, its infrastructure or other customers’ use of it.

6. Customer Responsibilities

Each customer is responsible for all activity under its accounts, including by its Users and any integrations it connects.

  • Ensure your Users know and follow this AUP.
  • Review and approve actions the Service takes on your behalf in connected tools (such as sending messages or updating records). You are responsible for those actions as if you took them.
  • Grant the Service only the integration permissions it needs, and revoke them when no longer needed.
  • Promptly notify Theo AI of any suspected unauthorized access or AUP violation in your account.

7. Enforcement, Reporting and Changes

Theo AI may investigate suspected violations and may, at its discretion, remove content, limit features, or suspend or terminate access. Where practical, we will notify you and give you a chance to cure, unless the violation is severe, illegal or poses a risk to the Service or others.

We may report illegal activity to law enforcement and cooperate with lawful requests. Violations may also breach the Terms of Service.

To report a violation or ask a question, contact support@runtheo.ai. We may update this AUP from time to time; material changes will be posted at runtheo.ai with an updated effective date.